Masport Dealer Hub
Warranty & Support
Check what a machine is covered for, register a sale, file a claim and read the latest service bulletins, all from one place.
Check warranty status
Look up any serial number to see whether the machine is registered, when it was sold, who owns it and how much of the 3-year limited warranty is left.
Register a product
Register the sale against the serial number so the owner's cover starts on the right date. Late registrations are flagged for review.
File a warranty claim
Raise a claim against a registered serial, add the fault detail and the parts used, then follow it from submitted through review to approval or denial.
Service bulletins and safety notices
Technical bulletins, service intervals and safety notices issued by Daye North America service engineering for the Masport range.
Manuals and parts diagrams
Every product page carries its operator manual, illustrated parts list and sell sheet as downloadable documents.
Contact dealer support
Dealer support in Charlotte, NC answers coverage questions, claim queries and parts availability during business hours.
Masport Warranty
Masport warranty terms for products sold through the Daye North America dealer network. Cover runs from the date of purchase by the end user, and a registered sale is what proves that date.
Rides (tractors & zero-turn mowers)
3-year limited warranty, unless otherwise specified in the related warranty statement.
Walk mowers (push & self-propelled)
3-year limited warranty, unless otherwise specified in the related warranty statement.
Accessories (rides & walk mowers)
1-year limited warranty, unless otherwise specified in the related warranty statement.
Parts
60-day limited warranty from date of purchase, with valid proof of purchase. Reimbursement covers MSRP of the part only; Masport is not responsible for related labor.
Extended Warranty
Give your customers extra peace of mind – and give yourself more margin.
Masport dealers will be able to offer a 3-Year Extended Warranty, extending coverage on qualifying products well beyond the standard warranty period.
| Retail price | $129.95 |
|---|---|
| Dealer retains per sale | $100.00 |
| Invoiced to the dealer per warranty submission | $29.95 |
The 3-Year Extended Warranty retails for $129.95. The dealer retains $100.00 per sale and is invoiced $29.95 for each warranty submission. The $29.95 is accrued as a warranty support reserve, beginning once the original 3-year warranty period expires – building over the first three years and replenished with each extended warranty sold.
Every claim needs the serial number and proof of the purchase date. Register the sale in Warranty & serials and file claims from Warranty claims.
Service bulletins and safety notices
| Number | Subject | Issued |
|---|---|---|
| 26-004 | President 1500 AL 3'n1 (561751) blade bolt inspection | 4 February 2026 |
| SB-2026-04 | President AL series: Quadcut blade disc torque and blade change | 12 March 2026 |
| SB-2026-02 | 60V AEROCORE battery storage and winter layup | 6 February 2026 |
| SB-2025-11 | Contractor AL S19: reinforced axle service interval | 18 November 2025 |
Bulletins are cumulative: the most recent issue supersedes any earlier one on the same subject. Quote the bulletin number in the fault description when you open a claim from Warranty claims.